Privacy Policy — Eastern Flavours
Effective Date: November 17, 2025
Last Updated: November 17, 2025
Welcome to Eastern Flavours (“we”, “us”, “our”). Your privacy is important to us. This Privacy Policy explains how we collect, use, disclose, and safeguard your personal information when you visit our website https://easternflavours.com/ (the “Site”) and when you interact with us. By using our Site, you agree to the terms of this Privacy Policy.
1. Information We Collect
We collect different types of personal information, depending on how you interact with our Site.
a) Information You Provide to Us
- Contact Information: When you make a reservation, place an order, or contact us, we may collect your name, email address, phone number, and postal address.
- Payment Information: If you order food or merchandise, we may collect payment details (e.g., credit card number, billing address), though this is handled via secure third-party payment processors.
- User-Generated Content: When you submit feedback, reviews, or comments, we may collect the content you provide, plus any identifying information.
b) Automatically Collected Information
- Usage Data: We automatically collect certain usage information when you visit our Site, such as your IP address, browser type, device type, pages you visit, time spent, and how you interact with the Site.
- Cookies and Tracking Technologies: We use cookies, web beacons, and similar technologies to track activity on our Site and to store certain information.
2. How We Use Your Information
We use the information we collect for various business purposes, including:
- To Provide Services: Process your orders, reservations, or requests.
- To Communicate with You: Send confirmations, promotional messages (if you opted in), special offers, or responses to inquiries.
- To Improve Our Site: Analyze usage trends to improve content, design, and functionality.
- To Ensure Security: Detect, prevent, and respond to fraud, abuse, or other harmful activity.
- Marketing: With your consent, we may send you newsletters, special offers, or updates about our business.
3. Sharing Your Information
We will not sell your personal information. We may share your information with:
- Service Providers: Third-party vendors who help us operate the Site (e.g., payment processors, website host, email service providers).
- Business Partners: If you agree, we may share offers or promotions from trusted partners.
- Legal Requirements: If required by law, legal process, or to protect our rights, we may disclose information to government authorities, courts, or other third parties.
4. Data Retention
We retain your personal information only as long as necessary to fulfill the purposes for which it was collected, comply with our legal obligations, resolve disputes, and enforce our agreements.
5. Security
We implement appropriate organizational, technical, and administrative safeguards to protect your personal information from unauthorized access, use, or disclosure. While we strive to protect your data, no system is 100% secure, and we cannot guarantee absolute security.
6. Your Rights
Depending on your jurisdiction and local privacy laws (such as PIPEDA in Canada), you may have certain rights with respect to your personal information:
- Access: You can request a copy of the personal information we hold about you.
- Correction: You can ask us to correct or update inaccurate or incomplete information.
- Deletion: You may request deletion of your personal data where applicable.
- Withdrawal of Consent: If we rely on your consent to process your data (e.g., for marketing), you can withdraw that consent at any time.
To exercise these rights, please contact us (see “Contact Us” below). We will respond to your request in accordance with applicable law.
7. Changes to This Privacy Policy
We may update this Privacy Policy from time to time. When we make changes, we will revise the “Last Updated” date at the top. We encourage you to review this page periodically to stay informed about how we are protecting your information.
8. Contact Us
If you have questions or concerns about this Privacy Policy, or if you wish to access, correct, or delete your personal data, please contact us:
Eastern Flavours
9. Governing Law
This Privacy Policy is governed by the laws of the province in which Eastern Flavours operates, and by applicable Canadian federal law.
